Q: How long will it take to receive my order?

A: We curate unique pieces from partners around the globe. For orders within the UAE, please allow 5-10 business days for your curated items to arrive. For international orders, shipping times may vary. You will receive a tracking number as soon as your order is dispatched.

Q: How can I track my order?

A: Once your order has been shipped, you will receive an email from us with your tracking number and a link to track its journey.

Q: How do I choose the right size?

A: Each of our pieces is unique. We highly recommend referring to the detailed sizing chart provided on each product page to ensure a perfect fit. If you are between sizes, we generally suggest sizing up for the most comfortable fit.

Q: Are the colors of the products accurate on the website?

A: We strive to display the colors of our products as accurately as possible. However, please note that colors may vary slightly depending on your monitor settings and device.

Q: What is your return policy?

• A: Your satisfaction is our priority. Please refer to our detailed Return and Refund Policy page for complete information on eligibility and how to initiate a return.

• Q: What payment methods do you accept?

A: We accept a variety of secure payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express) and other secure payment gateways available at checkout. All transactions are processed in a secure environment.

• Q: Is my payment information secure on your website?

A: Absolutely. Your security is our highest priority. Our entire store, including the checkout process, is hosted on Shopify which is Level 1 PCI DSS compliant. All data is encrypted using SSL (Secure Sockets Layer) technology to ensure that your personal and payment information is kept safe and confidential.

• Q: In what currency will I be charged?

A: All transactions on our store are processed in UAE Dirham (AED). For international customers, your bank will convert the transaction to your local currency based on their prevailing exchange rate.

• Q: Do you store my credit card information?

A: No, we never store your credit card information. When you enter your payment details, they are sent directly and securely to our payment processor. We do not have access to or save any of your sensitive credit card data on our servers.